Refund policy

🌸 Refund Policy

At Essentially Her, we pour intention, care, and quality into every product offered. Each item is selected with the purpose of nourishing your beauty, wellness, and daily rituals.

We understand that sometimes things don’t align, and when that happens, we’re here to help with grace and clarity.

💗 All Sales Are Final

Due to the nature of personal care, skincare, and wellness tools, all orders are non-refundable and final sale. We do not accept returns or exchanges for reasons of hygiene, safety, and the intimate nature of our products.

🌿 Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please email us within 7 days of delivery at:
📩 hello@essentiallyher.store
Include your full name, order number, and a clear photo of the item in its original packaging.

We will gladly send a replacement or issue store credit if the item meets our damage/defect criteria.

✨ Cancellations

We work quickly to fulfill your order, so cancellations are not guaranteed once an order is placed. Please reach out within 2 hours of purchase if a mistake has occurred—we’ll do our best to accommodate.

📦 Lost or Delayed Packages

We are not responsible for lost or delayed packages once your order has shipped. We recommend contacting the shipping carrier with your tracking number for the most up-to-date delivery info.

If your package is marked as “delivered” but you didn’t receive it, check with neighbours or your local post office first. If you need further assistance, reach out to us and we will help however we can 💌

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Thank you for supporting a woman-founded brand rooted in ritual, radiance, and rest.
With love,
The Essentially Her Team ✨